Being a Customer Service Representative:

As a Customer Service Representative, you ll be taking calls from customers of a top direct-to-consumer brand. These customers typically call for assistance with product questions, to get order status updates, or to update their orders.

In some cases, you may need to save the sale or take new orders.

Most customers call in by phone. Some customers email. You may also need to place an occasional outbound call.

It s remote and flexible.

You ll be talking with customers and making money while working remotely.

Plus, you ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don t. You ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 9:00 AM to 6:00 PM ET Monday through Saturday. You choose your own schedule within those hours of operation.

Essential Functions:

• Answer incoming calls and emails
• Occasionally place outbound calls as necessary
• Review customer history as necessary
• Follow policy and procedure guidelines
• Answer product-related questions
• Help troubleshoot product issues
• Answer questions regarding order status
• Help save the sale when customers call in to cancel an order
• Take new and/or replacement orders